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On a crisp December day, Thomas
Herman sat at a Starbucks off Union Square, speaking in a big, self-confident
voice around a flailing Internet marketing startup called KPE "a
real diamond in the rough." Once a 220-person firm, it had succumbed
to a familiarly fatal overconfidence, artifacts of which were being auctioned
off in an effort to make payroll for the fraction of employees who hadnt
already been fired. The clutch of 42-inch plasma-screen computer monitors.
The $40,000 conference table. The massive fish tank in the New York office
that cost $4,000 a month to maintain. "The fish are gorgeous,"
Herman said. "Its sad to see them go. But its costing
more than an employee."
Whats remarkable here is
not whats being said, but whos saying it. Herman is an involuntary
icon of sorts, having played a starring role in Startup.com, last
years timely documentary of a grim dot-com meltdown. The two central
figures were a pair of twentysomething buddies Herman and childhood
friend Kaleil Isaza Tuzman who cooked up a scheme that had to do
with paying parking tickets online, called it GovWorks, hired hundreds
of people, raised $60 million. The business, and the friendship, unraveled:
Herman was not only sacked by his chum, but escorted out by security;
he went on to describe Tuzman as "definitely Machiavellian."
On camera.
But remarkably or maybe
inevitably they are in business together again. And in early February,
a few weeks after that coffee-shop chat, KPE became part of a milestone
in the young life of their new venture, Recognition Group. Following a
short hiatus from dot-coms and each other Herman, 31, and
Tuzman, 30, reunited in January 2001 to help guide troubled dotcoms and
other firms through the pain and complication of shutting down and selling
off whatever assets remain or, more ideally, to turn them around.
New York-based KPE looked like
a basic wind-down when Recognition was retained in early December, and
that still seemed the likely outcome when the founder left and Tuzman
was named acting CEO by the board a couple of weeks later. Then Recognition
which has a third founding partner, Solomon ex Juan-Carlos Carcia,
and 11 employees altogether pitched the board on another scenario:
If some of KPEs more onerous obligations could be reworked, the
firm might survive. Recognition ended up providing part of a line of secure
credit that gave it 75 percent of the preferred ownership shares (the
other 25 percent went to ad firm Grey Worldwide, the only one of the original
shareholders willing to play along). In early February, after weeks of
financial reengineering, Recognition orchestrated a (mostly cash) deal
to sell KPE to Mobilocity, a privately held wireless-computing outfit
based in New York. It was, says Tuzman, choose the words with the care
of either a poet or an investment banker, "our first closed liquidity
event in a principle investment."
Now, you might think that having
evidence of their dot-com failure shown on theater screens all over America
would have effectively ended Tuzmans and Hermans careers
but obviously the truth is more complicated. "Weve been knocked
around some, professionally," Tuzman acknowledges. On the other hand,
he argues, he and Herman have a firsthand knowledge the financial (and
emotional) intricacies of, say, a Chapter 11 proceeding. Moreover, one
could argue that theyve actually benefited from the notoriety
of their flop: Theyre often invited to lecture business schools
and elsewhere, Tuzman has a book deal, etc. Whatever govWorks dissolution
may have represented to its investors, it was almost a branding event
the founders.
Of course, Herman and Tuzman dont
exactly see it that way (and point out that the film hasnt landed
them any clients), and in fairness theyre the ones who actually
had to live with the scrutiny. Their focus is on lessons learned
like their failure to bring in "seasoned management" at govWorks.
At KPE, now down to 33 employees,
they hired as chief executive officer Kevin Labick. In the good old days
of 1998, Labick sold a consultancy hed co-founded, and at one point
oversaw 650 employees; after that, as it happens, he worked for Mobilocity,
and hell continue to run KPE as a subsidiary under the new regime.
Hes 32. And what did he think about being interviewed for a job
by the guys from Startup.com? "I hadnt seen it,"
he says. "A lot of people in my industry
sort of avoided it.
But its interesting to see it now to see how theyve
both grown.
"Kaleil," he adds, "is
particularly interested in making this a success story," probably
for all the reasons youd expect. ("Im not a psychiatrist,"
Labick offers.) Tuzman himself doesnt dance around the issue. "The
general public impression of us was one of failure," he says. "A
success for us was a success story, not a ton of money."
And actually its immediately
clear talk to either one of them that theyre both true believers
in the entrepreneurial idea. "Id love to run this company,"
Herman says at one point, mid-rhapsody over KPE. Then he catches himself.
"But I dont want to fall into that trap." Sometimes, he
and Tuzman have learned, its better to step aside, let someone else
run the show, and settle for being successfully liquid.

A
version of this story appeared in the March 4, 2002, issue of Fortune.

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